BlogDiario.info
Madrid, 31/05/2025
When Grandma Pecas decided to fulfill her dream of visiting Japan, she did it the wise way: credit card in hand, XL seat reserved months ahead, spirit high and no tolerance for 14-hour flights in pretzel position.
What she didn’t know was that she had booked a seat… in the alternate universe of Iberia Airlines S.A., where confirmed means maybe, refunds are imaginary, and customers are just polite annoyances to be gently ignored.
📅 July 2024: Seat 21J XL purchased. Confirmed via app, website, maybe even smoke signals.
📅 April 2025: A fellow traveler buys the same seat. 21J. Resold like a seat at a flea market.
Grandma complains. Iberia admits the “error” (corporate lingo for we fumbled that one), and replies: “According to our system, the refund has already been processed. Please provide a stamped and signed bank certificate. We’re sorry for the inconvenience and hope to welcome you again on board.”
💳 The bank, of course, doesn’t issue such documents.
Iberia provides no receipt, no credit note.
And the money? Gone with the seat.
📵 Reaching Iberia is like yelling into a pillow: bots, dead links, polite silence.
🎭 The modern-day airline tragedy:One seat, two buyers
No refund, no proof
Customer must prove they’re not lying
And legal systems that allow the whole circus
Grandma Pecas, with Japanese serenity and European irony, concludes:
“Iberia is like a waiter who charges you twice for a steak and blames the butcher.”
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